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Delivery Info

All our delivery costs are priced on an individual order basis, the majority of orders will be delivered free of charge but to keep our prices as low as possible we will always quote a total price when we know how many tiles are required and where they are to be delivered.   

Please contact us with your requirements. 

All orders received before 12am on a Monday to Friday will be despatched the same day and should be received within 3 working days. Deliverys are normally made by a large tail lift vehicle so please make sure there is suitable access.

Orders over 40kgs in weight are usually sent securely fixed to a pallet and delivered by Palletways within 2-3 working days. Providing access is suitable (smooth and level), the driver will position the pallet as close to your door as possible but will not be able to assist in unloading the pallet anywhere else. If there is not suitable access to the property i.e. gravel driveway, then the driver will leave the pallet as close as possible to the property and the customer will be responsible thereafter for the pallet and goods, it is strongly advised that at least 2 able bodied people are available to move the delivery inside to a secure location. 

Orders under 40kgs will usually be sent via a courier and will take 2-3 days to be delivered, please contact us for further details.

A signature has to be taken upon delivery and the goods must be checked for damages and signed on the drivers notes.

Unfortunately tiles can be fragile until properly fitted and damages can occur during delivery, therefore all damages or irregularities must be notified within 48 hours of the delivery via e-mail with an exact description of which tiles are damaged or missing and how many.